Jelena DorčićPhD, is Postdoctoral researcher on Faculty of Tourism and Hospitality Management, University of Rijeka (Croatia), where she teaches Statistics and Customer Satisfaction Research on undergraduate level and Service Quality Measurement on graduate level. She is interested in topics related to online customer behaviour, experience quality, e-tourism, smart tourism, and applications of quantitative and qualitative methods in the context of tourism and hospitality industry. She has collaborated on several scientific projects and co-authored number of scientific papers.

7th International Scientific Conference on IT, Tourism, Economics, Management and Agriculture

ITEMA 2023

October 26, 2023

Organized in hybrid form: online, virtually and in-person at the Faculty of Organization and Informatics, Varaždin, Croatia

Association of Economists and Managers of the Balkans – UdEkoM Balkan
179 Ustanicka St, 11000 Belgrade, Republic of Serbia

ITEMA conference publications are licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.