Eralda Mitllari
Mimoza Kasimati

Union Bank, PhD Candidate, Tirana University; Albania
Faculty of Economy, Tirana University, Albania

2nd International Scientific Conference on Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture – ITEMA 2018 – Graz, Austria, November 8, 2018, CONFERENCE PROCEEDINGS published by the Association of Economists and Managers of the Balkans, Belgrade, Serbia; ISBN 978-86-80194-13-4

Abstract

In today’s changing environment, expectations of the workforce toward its employer have changed. Generations that are now part of the workforce differ from each-other, but the newest one, called Millennials (Generation Y), seem to be the most discussed because it differs a lot from the previous ones. Attracting and retaining Millennials employees, is a very big challenge for every company, and as any other industry, banking sector in Albania is exposed to that. This paper presents analysis of some of the most important activities that banks are engaged to get in with Millennials expectations, while keeping the expected norms of turnover and job satisfaction. Internship programs, participation in work and study fairs, use of social networks are some of the activities that private banks in Albania are mostly using to help on this, but are they attractive enough to Albanian Millennials?

 

Key words

generation, Millennials, bank, student, expectations, attract employee.


References

  1. Alsop, R. (2009). The trophy kids grow up. Business Book Summaries. EBSCO Publishing Inc
  2. Curry, C. (2017). America’s public sector has a big problem-it’s not getting any Millennials. The Hill.
  3. Deloitte Millennial Survey, 2018  Retrieved from: https://www2.deloitte.com/global/en/…deloitte/…/Millennialsurvey
  4. Ghosh, K. (2016). Moving toward a better business model for the millennial generation. Global Studies Journal, Vol. 9 Issue 3 , 21-30.
  5. Hackaj, A. (2015). Youth Employment Trends in Albania: What is the Market Looking For?Friedrich-Ebert-Stiftung.
  6. Historiku i bankave në Shqipëri, 2012, Albanian Association of Banks. Retrieved from:
  7. https://issuu.com/aabshshb/docs/historiku-i-bankave-ne-shqiperi
  8. Karapetian, K. (2017). Retrieved September 19, 2018, Extracted from Forbes: https://www.forbes.com/sites/forbescommunicationscouncil/2017/08/08/the-path-to-millennial-spend-is-paved-with-transparency/#7f8c172140d1
  9. Kasimati M. and Mitllari E. (2009). Sistemet e karrieres ne sektorin publik dhe ate privat (bankar). Politika afersisht te njejta, problematika te ndryshme. Buletini shkencor, Universiteti i Shkodres, 197-213.
  10. Mitllari E., Kasimati M. (2018). Expectations of Albanian Millennials in the workplace and public sector. The new public management and transition in the south Western Balkan Countries, International Conference for  the Balkan, Tirana, 2018, 123-130
  11. Palese, A., Pantali, G., & Saiani, L. (2006). The management of a multigenerational nursing team with different qualifications: Health Care Management,25 , 173-193.
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  14. Schawbel, D. (2013, August 6). Retrieved September 20, 2018, from Millennial Branding:
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  16. Strauss. W. & Howe. N (2007). The next 20 years: How customers and workforce attitudes will evolve. Harvard Business Review, Jul-Aug , 41-52.

 

Private banks information retrieved from the respective:

  1. https://www.bkt.com.al/bktMain.aspx
  2. https://www.linkedin.com/company/bkt
  3. https://www.facebook.com/bkt.com.al
  4. https://www.raiffeisen.al
  5. https://www.linkedin.com/in/raiffeisen-bank-shqiperi-2a946365/
  6. https://www.facebook.com/raiffeisenbankshqiperi/
  7. https://www.intesasanpaolobank.al
  8. https://www.linkedin.com/company/intesa-sanpaolo-bank-albania
  9. https://www.facebook.com/search/str/intesa+sanpaolo+bank+albania/keywords_search
  10. https://www.bankacredins.com
  11. https://www.linkedin.com/company/credins-bank
  12. https://www.facebook.com/credinsbank
  13. https://abi.al
  14. https://www.linkedin.com/start/join?session_redirect=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famerican-bank-ofinvestments&source=sentinel_org_block&trk=login_reg_redirect
  15. https://www.facebook.com/AmericanBankofInvestments/
  16. https://tiranabank.al
  17. https://www.linkedin.com/company/tirana-bank
  18. https://www.facebook.com/Tirana-Bank-724726440890355/
  19. https://www.unionbank.al
  20. https://www.linkedin.com/company/union-bank-albania
  21. https://www.facebook.com/search/top/?q=union%20bank%20albania
  22. https://www.procreditbank.com.al
  23. https://www.linkedin.com/company/procredit-bank
  24. https://www.facebook.com/search/str/procredit+bank+albania/keywords_search
  25. https://www.societegenerale.al/al
  26. https://www.linkedin.com/company/soci-t-g-n-rale-albania-sa
  27. https://www.facebook.com/societegeneralealbania
  28. https://www.alphabank.al
  29. https://www.linkedin.com/company/alpha-bank-albania-sha
  30. https://www.facebook.com/search/str/alpha+bank+albania/keywords_search

 

mitllari_kasimati_how_is_banking_sector_in_albania_addressing_the_millennial_employees_expectations_pp_828-836

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