Jarmila Wefersová
Faculty of Management, Comenius University Bratislava, Odbojárov 10, SK 82005 Bratislava 25, Slovakia
DOI: https://doi.org/10.31410/ITEMA.2018.193

2nd International Scientific Conference on Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture – ITEMA 2018 – Graz, Austria, November 8, 2018, CONFERENCE PROCEEDINGS published by the Association of Economists and Managers of the Balkans, Belgrade, Serbia; ISBN 978-86-80194-13-4


Tourism is one of the areas of the economy that is rapidly developing and there are significant changes in this sector as well. In addition to traditional distribution chains, Internet is becoming an increasingly important medium through which travel services are offered or sold. Travel services are combinations in the form of traditional predefined packages of services and the use of modern IT technologies (online retailer). The Slovak legislation is based on the provisions of Article 169. section 1 and Article 169 section 2a of the Treaty on the Functioning of the European Union (TFEU), which provides that the Union must contribute to the achievement of an elevated level of consumer protection through measures adopted pursuant to Article 114 TFE. To ensure legal certainty, the legislation stipulates the obligation on operators to carry out the activities of a travel agency solely based on a business license for travel. In addition, the law tightens the travel agency’s information obligations to passengers. The aim of this scientific article is to point out and declare in detail the responsibility of entrepreneurs in selling their products. In the context of business relationship there are two subjects, on the one hand the individual traveler as a consumer, and on the other side the provider of services (a legal person), who must take full responsibility for the services provided.

Key words

Protection of consumer rights, Tourism, Online tourism, Travel agency.

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