Zdravko Petković – Clinical Centre Belgrade, Serbia
Zdravka Petković – Academy of Business Professional Studies in Belgrade, Kraljice Marije no. 73, Belgrade, Serbia
Tijana Milanović – Academy of Business Professional Studies in Belgrade, Kraljice Marije no. 73, Belgrade, Serbia
3rd International Scientific Conference on Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture – ITEMA 2019 – Bratislava, Slovakia, October 24, 2019, CONFERENCE PROCEEDINGS published by the Association of Economists and Managers of the Balkans, Belgrade; Printed by: SKRIPTA International, Belgrade, ISBN 978-86-80194-23-3, ISSN 2683-5991, DOI: https://doi.org/10.31410/ITEMA.2019
An integrated management system is a comprehensive management tool that integrates all
elements of the business system into a single system, that is, to manage the processes in the organization,
all to meet the requirements of stakeholders and achieve business goals. In the field of health,
the management system also presents a wide range of activities and knowledge that must be taken to
provide the highest quality health services. Management quality is a complex process, especially in the
field of healthcare. In today’s environment, managers need more than just understanding the concepts
of quality as well as how management is managed. They need to understand how to achieve quality in
the structure and relationships of a complex healthcare organization system. The challenges of managing
the health system itself, are at increasing costs, both for performing operational activities and for
constantly investing in the acquisition of different knowledge of health care data through subsequent
operational use of the knowledge acquired, to obtain a set of strategic rules for health decision support
that can influence strategic decision making, planning and management of healthcare organizations.
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